Frequently Asked Questions

We're here to help. Please email us at geniepuzzles@gmail.com or call us at 8780726886 if you need assistance.

Place a return if the product is damaged or the wrong one arrives; we will send a replacement.

There wouldn't be a return unless the puzzle received was damaged or with pieces missing.

Go to the section “Track Your Order” in the footer menu and enter your order id to see the progress of your order. 

You can always contact us at geniepuzzles@gmail.com if you have any questions.

Fantastic! Please email us at geniepuzzles@gmail.com with the subject line "Artist Collaboration" or send us a message on our Instagram account at @geniepuzzles.

Please sign up for our "fun-letter" so that you may receive all updates through email. We don't spam at all :)

Yes, let's connect, we'd be delighted to hear from you. Please contact us at geniepuzzles@gmail.com.

Yes, let's talk about your requirements. Please email us at geniepuzzles@gmail.com or call us at 8780726886.

Absolutely not! We provide free shipping for all the products. 

Yes! All the artworks at Genie are created by emerging artists all over the world.